FAQS

What are guaranteed mobile phone contracts?

Guaranteed mobile phone contracts are exactly what the name suggests. These are phone deals that promise guaranteed approval even if the customer has a bad credit score. There are no credit checks for such phone deals hence faster approval.

Who can apply for guaranteed phone contracts?

Anyone who is at least 18 years old and who lives in the UK is eligible for a guaranteed phone contract. You’ll just need to provide proof of income and you’re ready to get approved within the same day you applied.

What are the requirements?

The requirements are simple and minimal for applicants. You just need to have these documents ready to get approved fast:

  • ID with photo
  • Billing address
  • Certificate of employment
  • Recent pay slips

Do I need to be employed to be eligible for a guaranteed phone contract?

Yes, you need to be employed to be able to apply for a guaranteed phone contract. You’ll be required to prove that you have a steady source of income to pay for your monthly contract to get approved.

What type of handsets can I choose?

Since you have your poor credit score to consider, the handset selection is not as extensive as what major carriers can offer for mobile users with stellar credit history. But you’ll still have exciting choices to choose from. We carry a wide array of mobile phone models from brands such as Samsung, HTC, Apple, Nokia, Blackberry and more.

Can I tailor my bundle plan to my needs?

We have an extensive selection of bundle plans for you to choose from, which means you can easily tailor your plan to best meet your monthly needs for call, text and data allowances. We have bundle plans to cater for light, average and heavy mobile users.

How much does guaranteed phone contracts cost?

The monthly cost of your guaranteed phone contract will depend on two key factors—your handset and bundle plan choices. If you picked a more expensive handset and a more generous plan then your monthly fee will be more expensive than if you opt for a budget phone and a modest call, text and data allowance.

How can I pay my monthly fee?

There are a number of ways to pay for your monthly fee. One way is through an accredited payment center. Another option and one we highly recommend is through direct debit. You can speak with your bank and set up this arrangement. Every month, your bank handles your monthly payments so you’re never late and incur unnecessary fees.

What can happen if I miss my monthly payments?

If you are late or you miss your monthly payment, expect to pay hefty penalty charges added on top of your current monthly bill. There may be other hidden fees injected to your phone bill so it’s best to read the fine print for more info about this.

Can I upgrade my plan?

Yes, you can upgrade or even downgrade your plan provided that you meet the eligibility criteria. To know if you’re eligible for this option, just connect without customer service. In most case, if your contract is close to ending, customer service will call you to inform you about your eligibility.